Last Updated: July 2026

Welcome. By registering as a vendor, creating a profile, or offering services through our platform, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Vendor Eligibility & Registration

1.1 Accuracy of Information: You agree to provide true, accurate, current, and complete information during the registration process (including your trade license, Emirates ID, and contact details).

1.2 Verification: Asas reserves the right to verify your business credentials and documents. Your account will remain pending until approved by our administration team.

1.3 Account Security: You are strictly responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your vendor account.

2. Service Quality & Standards

2.1 Professionalism: You agree to perform all booked services with the highest degree of professionalism, care, and industry-standard expertise.

2.2 Punctuality: You must arrive at the customer’s location at the agreed-upon time. Continual tardiness or missed appointments may result in the suspension of your vendor account.

2.3 Warranties: Any guarantees or warranties provided on your service listings must be honored directly by you. Asas Marketplace acts solely as an intermediary and is not liable for service defects.

3. Bookings & Cancellations

3.1 Acceptance: You must promptly review and either accept or reject booking requests assigned to you through the dashboard.

3.2 Cancellations: If you must cancel an accepted booking, you must provide reasonable notice to the customer. Excessive cancellations may lead to account penalties. 3.3 Customer Cancellations: Customers may cancel bookings subject to the marketplace cancellation policy.

4. Fees, Payments & Commissions

4.1 Commission Structure: Asas Marketplace deducts a standard platform commission fee from every successful booking made through the platform, as outlined in your vendor agreement.

4.2 Payouts: Vendor payouts are processed on a scheduled basis (e.g., weekly or bi-weekly). You are responsible for ensuring your banking details are accurate.

4.3 Taxes: You are entirely responsible for accounting for, collecting, and remitting any applicable taxes (such as UAE VAT) on the services you provide.

5. Code of Conduct & Customer Interaction

5.1 Communication: All communication with customers initiated through the platform must remain respectful and professional.

5.2 Off-Platform Transactions: You agree not to solicit customers to transact outside of the Asas Vendor Marketplace for services initially discovered or booked through our platform.

6. Termination of Agreement

6.1 By Vendor: You may terminate this agreement at any time by requesting account deletion, provided all pending bookings are completed or properly reassigned.

6.2 By Platform: Asas Marketplace reserves the right to suspend or permanently ban your vendor account for violating these terms, receiving repeated poor reviews, or engaging in fraudulent activity.

7. Limitation of Liability

Asas Vendor Marketplace provides the platform “as is” and shall not be held liable for any direct, indirect, incidental, or consequential damages arising out of your use of the platform, or your interactions with customers.